Frequently asked questions
1. Is order pick-up available?
Yes! You may arrange pick-up through your preferred courier. Please note that the delivery and courier fees will be shouldered by the customer.
2. Do you accept walk-in customers?
We operate strictly online and do not accommodate walk-in customers or over-the-counter purchases.
However, you may select the Pick-Up option when placing your order and arrange to collect your purchased items from our designated office. Please wait for our confirmation that your order is ready for pick-up before proceeding.
3. Do you accept Cash on Delivery (COD)?
We currently do not offer Cash on Delivery (COD). Full payment is required upon placing your order before it can be processed.
4. Can I return or exchange a product?
Returns or exchanges may be accepted if the product received is defective, damaged upon arrival, or does not function as intended, subject to inspection and verification.
To request a return or exchange, please contact our customer service team and provide your order details, a description of the issue, and supporting photos or videos, if applicable.
Please note that returns or exchanges are subject to our return policy and applicable product-specific conditions. For medical and healthcare products, additional restrictions may apply to ensure product safety and hygiene.